ENSITECH PTY LTD (ABN 92 144 914 401)
Adopted: 3 August 2015
Updated: 22 October 2018
Published on our website at TigBrush.com
Ensitech (“us”, “we”, or “our”) operates the TigBrush.com website (the “Service”).
Ensitech understands that privacy is important for individuals We are also committed to providing quality services to you and the policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. This document sets out the general policy of Ensitech Pty Ltd (“We”, “Ensitech”) with respect to privacy and our handling of personal information.
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
How we collect and hold personal information
We may collect information at face-to-face meetings with you, by post, phone, fax, email or other electronic form of communication.
If you register your purchase of an Ensitech product with us for warranty purposes, we will collect your information via the on-line procedure contained in our website.
We may retain personal information we collect and keep in hard copy or electronically in our database. Information will be retained, backed up and some of it may be stored via “cloud”–based technology.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
The purposes of collection/holding and use of personal information
The primary purpose of our collection of personal information is to facilitate our work as a supplier of high quality equipment and consumables for stainless steel weld cleaning and surface restoration and the management of our business relationships with distributors, customers and suppliers.
We will keep and use the information we collect from client individuals to communicate, fulfil our contractual and warranty obligations and to provide information about our products. We will also use the information for commercial purposes of managing our finances, for the payment and collection of accounts.
We may also use the personal information of individuals to advise them of news, developments in the sphere of weld cleaning and surface restoration and related topics.
In all cases where personal information relates to a business transaction, we may keep the information also for legal purposes (for example, evidence of information or advice we have given) and for tax purposes.
Disclosure of your personal information
We operate in a global market and ordinarily do not disclose your personal information to overseas recipients other than our authorised distributors and authorised repair centres for the purpose of improving our service and customer satisfaction.
Our outsourcing of some functions and activities
Ensitech may engage external contractors to:
- host, maintain and manage our IT system and database. This means that the relevant contractor may have access to the personal information held in our computer system;
- clean our premises;
- conduct clerical, mail-out, marketing and other tasks; and/or
- provide temporary staff.
The use of such external contractors means that they may have access to the personal information stored in the database or seen in our offices. We will, where practicable, require such contractors to agree to comply with the Australian Privacy Principles.
Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Social Media Guidelines
We do not only engage with our customers and stakeholders on a face-to-face level but on a social media norm: you can find us on Facebook, Twitter, YouTube, Instagram, Snapchat, LinkedIn and other social media platforms.
Ensitech’s social media accounts may be used for many different purposes and the information you provide through these platforms may be used similarly to the data collected on our website.
For instance, we may use our social media accounts to:
- Respond to customer enquiries and requests for help
- Share blog posts, articles and other content created by the company
- Share insightful articles, videos, media and other content relevant to the business, but created by others
- Provide fans or followers with an insight into what goes on at the company
- Promote marketing campaigns and special offers
- Support new product launches and other initiatives
Access to personal information, correction and complaints
An individual whose personal information we hold can gain access as provided in the Privacy Act 1998 (Australian Privacy Principles). Please note that the access right is qualified and in some cases, it may be lawful for us to refuse to give access to some or all the information we hold.
To gain access to personal information we hold about an individual, to correct or to make a complaint about privacy, we ask that the individual contact us:
- by email to firstname.lastname@example.org;
- by mail to The Privacy Officer, Ensitech Pty Ltd, Unit 1, 144 Old Bathurst Road, Emu Plains, New south Wales Australia 2750.
We request (though it is not mandatory) that an individual requesting access tell us the reasons for the request. This will help us to deal with the request.
We will not charge for access. We will provide an initial response within 30 days. If we determine to grant access, we will either send you a copy of the information we hold or will allow you to inspect original materials at our office.
We will correct any errors in personal information of which we are notified either by email, post, phone or fax or in person.
If you consider that we have breached our privacy obligations under the Australian Privacy Principles (in the Privacy Act 1988, (Cth)) please set out your concerns in writing and send it to us by any of the means noted above. We will provide an initial written response within 30 days of receipt of the complaint unless the individual notifies us that is not required. We may need to seek further information from you if we are to respond in a meaningful way.
It is impracticable for us to allow distributors, resellers, customers and suppliers to remain anonymous. For professional, legal and confidentiality reasons, we need to know the identity of the people we are dealing with at all times.
If you are simply browsing our website, we do not need to know your identity and our website explains our approach to privacy in that context in more detail.
We will take reasonable steps to ensure that the personal information we collect and keep is accurate. Our staff is responsible to record personal information accurately. We will periodically give individuals the opportunity to check certain details (particularly contact details) within the information we hold.
We encourage individuals to let us know if they become aware that the personal information we hold is inaccurate and we will respond promptly to any request for correction of data and will act quickly to correct any data that is found to be inaccurate.
It is not appropriate in this policy to provide specific details of security measures we have adopted to protect the personal information we hold. We will use an appropriate combination of:
- physical measures including barriers, locks, doors and alarms and door-access technology where our lease arrangements permit;
- up-to-date computer virus prevention technology, password security and firewalls for our computer systems and websites; and
- behavioural and administrative protocols within our means, to exclude unauthorised persons or intruders from gaining access to information
For enquiries about our approach to privacy, requests for access to personal information we hold, and complaints, please contact our privacy officer:
Phone: +61 2 4735 7700